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:root{--brand:#44b17a;--brand-dark:#33956a;--brand-light:#e6f7ef;--brand-glow:#44b17a26;--success:#44b17a;--warning:#f59e0b;--danger:#ef4444;--info:#3b82f6;--bg-base:#f5f6fa;--bg-white:#fff;--bg-hover:#f0f2f5;--bg-active:#ebf5ef;--bg-input:#f5f6fa;--text-primary:#1a1c1e;--text-secondary:#6b7280;--text-muted:#9ca3af;--text-brand:#44b17a;--border:#e5e7eb;--border-light:#f3f4f6;--border-focus:#44b17a66;--sidebar-width:200px;--chat-list-width:300px;--topbar-height:52px;--radius-sm:4px;--radius-md:8px;--radius-lg:12px;--radius-full:9999px;--shadow-sm:0 1px 3px #0000000f;--shadow-md:0 4px 12px #00000014;--shadow-lg:0 8px 24px #0000001a;--transition:.15s ease}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{height:100%;font-size:14px}body{background:var(--bg-base);color:var(--text-primary);-webkit-font-smoothing:antialiased;min-height:100%;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;line-height:1.5}a{color:var(--brand);text-decoration:none}button{cursor:pointer;font-family:inherit}input,textarea,select{font-family:inherit}::-webkit-scrollbar{width:4px;height:4px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:99px}::-webkit-scrollbar-thumb:hover{background:#d1d5db}.topbar{height:var(--topbar-height);background:var(--bg-white);border-bottom:1px solid var(--border);z-index:100;box-shadow:var(--shadow-sm);align-items:center;padding:0 16px 0 0;display:flex;position:fixed;top:0;left:0;right:0}.hamburger-btn{color:var(--text-primary);cursor:pointer;background:0 0;border:none;padding:8px 12px;display:none}.topbar-brand{width:var(--sidebar-width);border-right:1px solid var(--border);flex-shrink:0;align-items:center;gap:9px;height:100%;padding:0 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var(--transition);white-space:nowrap;background:0 0;border:none;align-items:center;gap:5px;padding:6px 10px;font-size:12px;font-weight:500;display:flex}.topbar-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.topbar-btn svg{flex-shrink:0;width:14px;height:14px}.topbar-divider{background:var(--border);width:1px;height:20px;margin:0 4px}.app-layout{height:100vh;padding-top:var(--topbar-height);display:flex;position:relative;overflow:hidden}.sidebar-overlay{z-index:104;background:#0006;display:none;position:absolute;inset:0}.sidebar{width:var(--sidebar-width);background:var(--bg-white);border-right:1px solid var(--border);z-index:105;flex-direction:column;flex-shrink:0;height:100%;display:flex;overflow-y:auto}.nav-section-label{text-transform:uppercase;letter-spacing:.8px;color:var(--text-muted);padding:16px 16px 6px;font-size:10px;font-weight:700}.nav-item{border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:all var(--transition);-webkit-user-select:none;user-select:none;text-align:left;background:0 0;border:none;align-items:center;gap:9px;width:calc(100% - 12px);margin:0 6px;padding:8px 16px;font-size:13px;font-weight:500;display:flex}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:var(--brand-light);color:var(--brand-dark);font-weight:600}.nav-item svg{opacity:.75;flex-shrink:0;width:15px;height:15px}.nav-item.active svg{opacity:1}.nav-count{color:var(--text-muted);text-align:right;min-width:16px;margin-left:auto;font-size:11px;font-weight:600}.nav-count.has-unread{background:var(--danger);color:#fff;border-radius:99px;justify-content:center;align-items:center;min-width:18px;height:16px;padding:0 5px;font-size:10px;display:inline-flex}.sidebar-bottom{border-top:1px solid var(--border);margin-top:auto;padding:12px 10px;position:relative}.agent-card{border-radius:var(--radius-md);cursor:pointer;transition:background 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.conv-name{font-weight:700}.conv-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:700;display:flex}.conv-info{flex:1;min-width:0}.conv-name{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:500;overflow:hidden}.conv-preview{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.conv-ref{color:var(--text-muted);margin-top:3px;font-family:monospace;font-size:10px}.conv-meta{flex-direction:column;flex-shrink:0;align-items:flex-end;gap:4px;display:flex}.conv-time{color:var(--text-muted);font-size:11px}.unread-dot{background:var(--brand);border-radius:50%;flex-shrink:0;width:8px;height:8px}.unread-badge{background:var(--brand);color:#fff;border-radius:99px;justify-content:center;align-items:center;min-width:17px;height:17px;padding:0 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var(--border);border-radius:var(--radius-lg);resize:none;transition:border-color var(--transition), box-shadow var(--transition);outline:none;flex:1;padding:10px 13px;font-family:inherit;font-size:13px;line-height:1.5;overflow-y:auto}.chat-textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-glow);background:var(--bg-white)}.chat-textarea::placeholder{color:var(--text-muted)}.send-btn{background:var(--brand);color:#fff;cursor:pointer;width:38px;height:38px;transition:all var(--transition);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.send-btn:hover:not(:disabled){background:var(--brand-dark);transform:scale(1.05)}.send-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.send-btn svg{width:14px;height:14px}.saved-replies-popup{background:var(--bg-white);border:1px solid 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var(--border);width:360px;height:580px;box-shadow:var(--shadow-lg);border-radius:20px;flex-direction:column;display:flex;overflow:hidden}.widget-header{flex-shrink:0;align-items:center;gap:10px;padding:14px 16px;display:flex}.widget-header-name{font-size:14px;font-weight:700}.widget-header-status{color:var(--text-secondary);font-size:11px}.widget-messages{background:var(--bg-base);flex-direction:column;flex:1;gap:6px;padding:14px;display:flex;overflow-y:auto}.widget-input-area{border-top:1px solid var(--border);background:var(--bg-white);padding:10px 12px}.widget-input-row{gap:8px;display:flex}.widget-input{background:var(--bg-input);color:var(--text-primary);border:1px solid var(--border);transition:border-color var(--transition);border-radius:20px;outline:none;flex:1;padding:9px 12px;font-family:inherit;font-size:13px}.widget-input:focus{border-color:var(--brand)}.widget-send{cursor:pointer;width:36px;height:36px;transition:all var(--transition);color:#fff;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.widget-send:disabled{opacity:.5;cursor:not-allowed}.widget-welcome{text-align:center;background:var(--bg-base);flex-direction:column;flex:1;justify-content:center;align-items:center;padding:24px;display:flex}.widget-welcome-logo{border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;margin-bottom:14px;font-size:24px;display:flex}.widget-welcome h3{color:var(--text-primary);margin-bottom:6px;font-size:16px;font-weight:700}.widget-welcome p{color:var(--text-secondary);margin-bottom:20px;font-size:13px}.quick-replies{flex-wrap:wrap;gap:5px;padding:0 12px 8px;display:flex}.qr-btn{background:var(--brand-light);color:var(--brand-dark);cursor:pointer;transition:all var(--transition);border:1px solid #c6e9d8;border-radius:20px;padding:6px 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var(--info)}.modal-overlay{z-index:1000;background:#00000059;justify-content:center;align-items:center;animation:.15s fadein;display:flex;position:fixed;inset:0}.modal{background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-lg);width:90%;max-width:480px;max-height:85vh;box-shadow:var(--shadow-lg);padding:24px;animation:.2s slideup;overflow-y:auto}.modal-header{justify-content:space-between;align-items:center;margin-bottom:18px;display:flex}.modal-title{font-size:16px;font-weight:700}.modal-footer{justify-content:flex-end;gap:8px;margin-top:18px;display:flex}@keyframes fadein{0%{opacity:0}to{opacity:1}}@keyframes slideup{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}.animate-in{animation:.2s slideup}.spinner{border:2px solid #ffffff4d;border-top-color:#fff;border-radius:50%;width:16px;height:16px;animation:.6s linear infinite spin}.spinner-dark{border-color:#0000001a;border-top-color:var(--brand)}.flex{display:flex}.items-center{align-items:center}.gap-2{gap:8px}.gap-3{gap:12px}.ml-auto{margin-left:auto}.w-full{width:100%}.truncate{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.sr-only{clip:rect(0,0,0,0);width:1px;height:1px;position:absolute;overflow:hidden}.hidden{display:none!important}.text-xs{font-size:11px}.text-sm{font-size:12px}.text-muted{color:var(--text-muted)}.text-secondary{color:var(--text-secondary)}@media (max-width:1100px){.lead-panel{display:none}}@media (max-width:768px){.hamburger-btn{display:block}.topbar-brand{border:none;width:auto;padding:0}.topbar-brand-text,.topbar-actions{display:none}.sidebar-overlay.mobile-open{display:block}.sidebar{transition:left var(--transition);box-shadow:var(--shadow-lg);position:absolute;top:0;bottom:0;left:-100%}.sidebar.mobile-open{left:0}.conv-list-panel{flex-shrink:1;width:100%}.app-layout.show-chat .conv-list-panel,.app-layout:not(.show-chat) .chat-panel{display:none}.mobile-back-btn{display:block}}.status-sold{color:#db2777;background:#fce7f3}